WEBSITE MAINTENANCE + UPDATES
We’ll take care of it.
From occasional website updates to inclusive plans, we’ve got you covered.
Whether you handle most website updates yourself and you want someone to call on from time to time – when you’re too busy or you’re not sure how to make a change – or you want a partner who can take care of all aspects of the website for you: we’re happy to work with you as you need.
You can feel confident that we have received your requests and know when the work will be completed; we’ll respond to all of your requests and provide a timeline for completion.
Telephone and/or Email Support
2 Hour Response Time to Email Requests
2 Day Completion Time for Small Updates (same day when possible)
Time and Budget Estimates for Larger Updates
Updates as requested and/or monthly plans, where we proactively make sure your site is safe and secure.
Our general hourly rate is $125/hr (CAD), which we bill in .25 hour increments (so if something takes 15 minutes we bill 15 minutes, not an hour).
We also offer maintenance plans. We usually start with a plan of 2.5 hours per month, and then adjust up or down as makes sense (we have some clients who have a plan for 1 hour per month, others with 10). For clients on plans we discount our rates by 20%, for a rate of $100/hour.
For bigger jobs we will usually provide a quote up front.
How long do updates take?
Thats the magic question, and the answer depends. If we’re changing an image or a piece of text on a web page its probably going to be 15 – 30 minutes depending on the specific change. Adding a new blog entry might be as well; but if we have to do any formatting and maybe find or resize an image it will take longer.
To create a new page on a website takes just a few minutes, but then to set it up with all of the content and images might take a couple of hours.
Generally speaking if something will take more than a couple of hours we’ll discuss it first; particularly in the beginning while we’re getting to know each other.